SUPPORT
Need a hand?
Answers to common questions, and a real person when you need one. We usually reply within a day.
Email us
Questions, bugs or account access — write to us and we'll get back within a day.
support@sketchmind.aiCommunity
Swap tips and lesson ideas with other learners — our Discord community is on the way.
Coming soonPopular help topics
Getting started
How do I start my first lesson? +
Sign in, tell Lumi what you want to learn — by voice or text — and it agrees a quick plan, then starts teaching on the board right away.
Do I need to install anything? +
No. SketchMind runs in your browser on laptop, tablet or phone. Sign in and your notebooks follow you.
Billing & plans
What do I get on the free plan? +
Up to 2 full lessons a day, every subject and level, the live board, saved notes and checkpoints — no card needed.
Can I get more than 2 lessons a day? +
Yes — on a busy day you can buy a one-time pack of 5 extra lessons. Bonus lessons never expire and are only used once your free daily lessons run out. A Pro plan with higher everyday limits is also on the way.
Do unused lessons roll over? +
Your free allowance resets on a rolling day / week / month basis, whichever limit you reach first — unused free lessons don't carry over. Bonus lessons from a pack are the exception: they stay in your account until you use them.
Who can help with a payment or receipt? +
Email billing@sketchmind.ai for payment, receipt, lesson-pack or plan questions.
Lessons & the board
Can I interrupt or ask a doubt? +
Yes — jump in anytime. Say “simpler” for a fresh sketch or “go deeper” to expand. Checkpoints let Lumi confirm it stuck.
Can I revisit or export a lesson? +
Every board saves itself. Reopen it to review, continue where you stopped, or export clean PDF notes on Pro.
How do streaks work? +
Your streak counts the days in a row you've done at least one lesson. Learn a little every day to keep it growing — miss a whole day and it resets to zero, so even a quick lesson keeps the run alive.
Account & privacy
How do I sign in? +
SketchMind is passwordless — sign in with Google. There's nothing to remember and no password to reset.
How do I delete my account and data? +
Email support@sketchmind.ai and we'll remove your account and associated data within 30 days.